Service Encounter Journal and Analysis Personal Statement

Service Encounter Journal and Analysis - Personal Statement ExampleI stopped at this convenience interpose to buy fuel and get a newspaper. I was involved with an employee at the check-out register. My boilers suit satisfaction is rated at 2, because the smash was upset when I misspoke about how much money I had, so she had to cancel the transaction on her register. Although I apologized for causing her the extra work, she did not tincture appeased, and made a remark to her coworker about it as I left. I am definitely not going to purchase from them again (score of 1).I visited this store to pick up a few groceries and had two interactions with employees one directed me to the right part of the store to find cake mix, and the cashier rang up my purchase. My overall satisfaction is rated at 7, because the employee who directed me completely stopped what he was doing to talk, made eye contact, and appeargond pleased to help. Also, the cashier let me use the special discount post-h orse they keep for customers who forgot theirs. They were professional and expeditious, so I will definitely return (score of 7).My object in visiting the cuss was to purchase two savings bonds. The bank uses tellers to complete such transactions. My overall satisfaction is rated at 2, because the teller clearly did not want to conduct this lengthy business. I wrote down important cultivation for her, but she copied it incorrectly into the computer, so it had to be changed. I only had time to buy one bond, and then had to leave because I was going to be previous(a) for another appointment. Perhaps I could pee-pee come in the middle of the morning when the bank was not so busy. The teller could have been more efficient and not shown her displeasure. Still, my accounts are there, so I rate my likelihood to return at 7. Journal Entry 5Week 5Firm Bills barber ShopType of Service Personal careMy hair was getting long, so I visited the shop for a trim. Employee involvement came from the person who greeted me and the barber who shortened my hair. My overall satisfaction is rated at 4. I received a good haircut at a good price, but it took a very long time. The barber should have kept working while he talked to me, but instead, liked to stop and make eye contact for every sentence I could have asked the barber to work faster, or he could have sensed that I felt it was taking too long. My likelihood of returning is rated at 1. There are other shops in town.Journal Entry 6Week 6Firm Nationwide Insurance Co.Type of Service Auto and home policyIt was time to make my car insurance payment, and I dealt with a representative who accepted my check and gave me a receipt. She also set me up for electronic farm animal transfers. My overall satisfaction is rated at 6, because she was quick, efficient, and courteous. There was nothing she or I could have done to make the transaction better. My likelihood of returning is rated 7. They have bring in my business and loyalty.J ournal Entry 7Week 7Firm US Postal ServiceType of Service Package deliveryI had to ship a large package, and the